Shipping Policy

At DOT Canada, we strive to provide a simple, transparent, and reliable shipping experience for our customers. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Free Shipping

DOT Canada offers free standard ground shipping on eligible orders under the following conditions:

• Orders of $500 or more (before taxes) in a single purchase qualify for free shipping.
• This offer applies to shipments within Canada only.
• Orders under $500 are subject to a flat-rate shipping fee, calculated at checkout.

2. Order Processing & Handling

2.1 Processing Time

Most in-stock items are processed and shipped within 1–2 business days after order confirmation.

2.2 Backorders

Items on backorder will ship as soon as they become available. Estimated timelines may vary depending on supplier availability.

2.3 Special Orders

Special-order products are ordered directly from suppliers and may require additional lead time. Delivery timelines for special orders depend on manufacturer availability and logistics.

3. Delivery Timeframes

Delivery times vary based on your shipping address, courier service, and external factors such as weather conditions or carrier delays.

Once your order ships, tracking information will be provided via email or through your account, where available.

4. Shipping Exclusions & Additional Charges

Free shipping does not apply to the following:

• Bulk or oversized items
• Freight shipments
• Special-order products

Additional shipping charges may apply for:

• Heavy or oversized items
• Freight or palletized shipments
• Deliveries to remote or hard-to-access locations

DOT Canada reserves the right to determine shipping eligibility and applicable fees based on product size, weight, destination, and carrier requirements.

5. Geographic Limitations

At this time, DOT Canada ships within Canada only.

• We do not accept or fulfill orders outside of Canada.
• International shipping is not currently available.

6. Shipping Rate Changes

DOT Canada reserves the right to update shipping rates, thresholds, methods, or exclusions at any time without prior notice. Any changes will apply to orders placed after the update.

7. Risk of Loss

Risk of loss and title for products pass to the customer upon delivery of the shipment to the carrier, in accordance with our Terms and Conditions.

8. Contact Information

If you have questions regarding shipping or delivery, please contact us:

DOT Canada
Website: https://dot-canada.ca
Email: info@dot-canada.ca
Phone: (833) 510-4446

Last updated: January 2026