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Shipping FAQs
Yes. We offer free standard ground shipping on orders of $500 or more (before taxes) within Canada. Certain exclusions apply.
Most in-stock items ship within 1–2 business days after your order is confirmed.
Delivery times vary depending on your location, courier availability, and external factors such as weather or carrier delays.
No. At this time, DOT Canada ships within Canada only and does not accept international orders.
Yes. Once your order ships, tracking details will be emailed to you or made available in your account when applicable.
Yes. Free shipping does not apply to oversized items, bulk orders, freight shipments, or special-order products.
In rare cases involving oversized, heavy, or remote-area deliveries, additional shipping charges may apply, and we will contact you before shipment.
Returns & Exchanges FAQs
Eligible items may be returned within 30 days of delivery, provided they meet our return conditions.
Returned products must be unused, unopened, and in original packaging, including all accessories and documentation.
No. Clearance items, final-sale products, and most special-order items are non-returnable, unless approved by the manufacturer.
Contact our support team to request a Return Authorization (RA) number before sending any items back.
Customers are responsible for return shipping costs unless the return is due to a defective product or shipping error on our part.
Approved refunds are processed within 5–10 business days after the returned item has been received and inspected.
You must notify us within 7 days of delivery. Defective items may be exchanged or credited subject to manufacturer approval.
Account & Orders FAQs
Creating an account is recommended but not required. An account allows you to track orders, view history, and manage returns more easily.
Click on the “Register” or “Create Account” option at the top of the website and follow the on-screen instructions.
Click “Forgot Password” on the login page and follow the email instructions to reset your password securely.
Log in to your account and visit the Orders section, or check your order confirmation and shipping emails.
Orders can only be modified or canceled before shipment. Please contact us as soon as possible for assistance.
Yes. You will receive an order confirmation email immediately after placing your order.
Yes. All payments are processed using secure, encrypted payment gateways, and DOT Canada does not store your credit card details.
Have a question
If you have a question or need assistance, please contact our Customer Service team by phone or submit your request through our contact form. Our team will respond as soon as possible during business hours.
Please allow 5–10 business days from the date your returned package is received and inspected for your refund to be processed.