Hikvision DS-2SE3C404MWG-E/14 2.8MM TandemVu 4MP Plus 4MP 4X PoE PTZ IP Speed Dome Camera, 2.8-12mm Varifocal Lens

Return Policy
At DOT Canada, we want you to be confident in your purchase. If for any reason you are not fully satisfied, please review our return guidelines below.

Eligibility for Returns
Items may be returned within 30 days of delivery.
Unfortunately, we cannot accommodate returns after 30 days from the date of purchase unless otherwise noted by your sales representative.
Products must be unused, in original condition, and in original packaging with all accessories, manuals, and documentation included.
Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items
Clearance products and final sale items are not eligible for return.
Special-ordered items are subject to the vendor’s return policy. Some may have a restocking fee, and some may be non-returnable.
Contact your sales representative for vendor return authorization on special-ordered items.
Returns of special-ordered items are not available online.
Installed or used items (such as cable spools, tools, or electronic components that show wear) cannot be returned.
Software, digital downloads, and consumables (e.g., batteries) are non-returnable.

How to Make a Return
We offer two convenient ways to make a return:
Visit a local store – Bring your item(s) with proof of purchase to your nearest DOT Canada location.
Ship items back at your own expense – Contact our support team for a Return Authorization (RA) number, repackage the item(s) securely, and ship them to the return address provided.
Customers are responsible for return shipping costs unless the item is defective or shipped in error.

Return Types
When initiating a return, you will be asked to specify the reason:
Credit – New: Unopened, unused products in original packaging.
Credit – Defective: Products that do not function properly upon arrival.
Exchange – Defective: Replacement of defective items at no charge.
Repair: Items returned for manufacturer repair. Terms and fees are subject to the vendor’s warranty policy; handling charges may apply.

Refunds & Credits
Refunds or credits are issued once returned items have been received and inspected.
Approved refunds will be processed to your original method of payment within 5–10 business days.
Shipping charges are non-refundable, except in cases of defective products or errors on our part.
If the manufacturer determines that a product is not defective, not new, or has been damaged due to misuse or abuse, the customer will be responsible for all related replacement or repair costs.

Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 7 days of delivery.
Items that are defective out of the box will be exchanged for a new product at no charge or returned for credit, subject to the manufacturer’s policy.
DOT Canada reserves the right to follow manufacturer guidelines for final approval on defective claims.